Frequently Asked Questions

ORDERS

PAYMENTS & RETURNS

SHIPPING

PRODUCT RELATED

ACCOUNT RELATED

Can I track my order?

Yes! Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can track your order's progress.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, if your order has already been processed and shipped, we won't be able to cancel it. In that case, you can follow our return process once you receive the item.

 

How long will it take for my order to arrive?

Delivery times vary depending on your location. Typically, orders take 3 to 5 business days to arrive after shipping. International orders may take longer. Please refer to your tracking information for updates.

What payment methods do you accept?

We accept :

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • UPI (Google pay / PhonePe / Paytm / BHIM )
  • Net banking

All securely processed through our payment gateway partner, Razorpay India.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your handbag, you can return it within 7 days of receiving it for a full refund or exchange, provided it is unused and in its original packaging with all tags attached. Please visit our Returns and Exchange Policy

How long will it take for my order to arrive?

Delivery times vary depending on your location. Typically, orders take 3 to 5 business days to arrive after shipping. International orders may take longer. Please refer to your tracking information for updates.

When will my order ship?

We typically process and ship orders within 1-2 business days of receiving them. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

How much does shipping cost?

Shipping is absolutely free for all orders within India! We're delighted to take care of the shipping costs for you, as a little gesture of our appreciation. We want your beautiful new handbag to arrive at your doorstep with ease and without any extra expense. It's our way of sending a little extra love with your order!

 
 

What are the dimensions of this handbag?

The dimensions (length, width, height) and weight of each handbag are clearly listed in the product description on its individual page. Please check this information to ensure the size meets your needs.

What is the weight capacity of your handbags?

While our handbags are designed to be durable for everyday use, we recommend avoiding overpacking them with excessively heavy items to maintain their shape and longevity. We do not specify a precise weight capacity.

What materials are your handbags made of?

Our handbags are crafted from a variety of high-quality materials, vegan leather (PU leather), canvas, nylon, and other durable fabrics. The specific materials used for each handbag are detailed in the product description on its individual page.

 

The color of the handbag looks different on my screen. Is it accurate?

We make every effort to display the colors of our handbags accurately on our website. However, the actual color you see may vary slightly depending on your monitor settings and lighting conditions. If you have any concerns about the color, please don't hesitate to contact our customer support team.

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account offers benefits such as faster checkout on future orders, the ability to track your order history, and receive exclusive updates and offers.

How do I create an account?

For easy account creation, you can either register during checkout or by clicking "LOG IN." We'll email you a six-digit code for quick registration. Once entered, you can add your address for faster checkouts.

 

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